Business Correspondence and Email Etiquette Training Course in Indonesia 

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In the fast-paced business world, clear and professional communication is essential for success. The Business Correspondence and Email Etiquette Training Course in Indonesia is designed to enhance your skills in crafting effective business correspondence and mastering email etiquette. This course offers a deep dive into the nuances of professional writing and digital communication, providing you with the tools needed to convey your message with clarity and impact.

Participants will explore the principles of professional writing, including structure, tone, and style, ensuring that every piece of correspondence reflects professionalism and competence. The course also covers best practices for email etiquette, helping you navigate the complexities of digital communication with ease. Through practical exercises and expert guidance, you’ll learn to handle a variety of business communication scenarios with confidence.

In the context of Indonesia’s diverse business environment, effective correspondence and email skills are crucial for building strong professional relationships and advancing your career. The Business Correspondence and Email Etiquette Training Course will equip you with the expertise to communicate effectively, enhancing your ability to manage business interactions smoothly and professionally. By mastering these skills, you’ll contribute to your organization’s success and enhance your professional reputation.

The Business Correspondence and Email Etiquette Training Course in Indonesia provides the essential skills needed for successful business communication, ensuring that you are well-prepared to handle all aspects of professional correspondence.

Who Should Attend this Business Correspondence and Email Etiquette Training Course in Indonesia 


In Indonesia’s competitive business landscape, mastering business correspondence and email etiquette is key to professional success. The Business Correspondence and Email Etiquette Training Course in Indonesia offers a comprehensive approach to developing effective communication skills. This course will help you learn how to craft clear, professional correspondence and maintain proper email etiquette in various business scenarios.

Participants will gain practical skills in writing business letters, emails, and other forms of correspondence, with a focus on clarity, professionalism, and appropriate tone. The course also covers essential email etiquette, ensuring that you manage digital communication effectively. Whether you are looking to enhance your personal communication skills or improve your team’s correspondence practices, this training provides valuable insights and practical tools.

The Business Correspondence and Email Etiquette Training Course in Indonesia is ideal for professionals who want to refine their communication skills, improve their email practices, and contribute to their organization’s success. With expert instruction and practical exercises, this course will help you navigate the complexities of business communication with confidence.

  • Administrative Assistants 
  • Executive Assistants 
  • HR Professionals 
  • Office Managers 
  • Customer Service Representatives 

Course Duration for Business Correspondence and Email Etiquette Training Course in Indonesia

The Business Correspondence and Email Etiquette Training Course in Indonesia spans a full day, providing an immersive experience in mastering professional communication skills. This duration allows for an in-depth exploration of both business correspondence and email etiquette, offering practical insights and hands-on exercises. By dedicating a full day to this training, participants will gain the skills needed to manage business communication effectively and professionally.

  • 2 Full Days  
  • 9 a.m. to 5 p.m. 

Course Benefits of Business Correspondence and Email Etiquette Training Course in Indonesia


The Business Correspondence and Email Etiquette Training Course in Indonesia offers several key benefits to enhance your professional communication skills.

  • Learn to craft clear, professional business correspondence. 
  • Master email etiquette to manage digital communication effectively. 
  • Improve your ability to convey messages with appropriate tone and style. 
  • Enhance your professional reputation through effective written communication. 
  • Gain skills in handling various business communication scenarios. 
  • Develop techniques for improving clarity and reducing misunderstandings. 
  • Learn best practices for managing and organizing business emails. 
  • Increase your confidence in writing and responding to business correspondence. 
  • Understand the impact of communication on professional relationships. 
  • Boost your ability to communicate effectively with clients and colleagues. 

Course Objectives of Business Correspondence and Email Etiquette Training Course in Indonesia 

The Business Correspondence and Email Etiquette Training Course in Indonesia is designed to enhance participants’ skills in professional writing and digital communication. By mastering these skills, you will be able to create clear and effective business correspondence and manage email communication with confidence.

  • Learn to write professional and clear business letters and emails. 
  • Develop skills for maintaining proper email etiquette and tone. 
  • Enhance your ability to handle various business communication scenarios. 
  • Gain proficiency in organizing and managing business emails. 
  • Understand best practices for reducing communication errors and misunderstandings. 
  • Improve your professional image through effective written communication. 
  • Learn techniques for crafting persuasive and impactful correspondence. 
  • Master strategies for managing sensitive and complex communication issues. 
  • Increase your confidence in professional writing and email management. 
  • Enhance your ability to build and maintain professional relationships. 
  • Acquire skills in responding to and composing various types of business emails. 
  • Develop an understanding of the role of correspondence in professional success. 

Course Content for Business Correspondence and Email Etiquette Training Course in Indonesia


The Business Correspondence and Email Etiquette Training Course in Indonesia provides comprehensive training on effective communication and email practices

  1. Understanding the Purpose of Business Correspondence
    • Business correspondence serves as a formal communication tool for conveying important messages within and between organizations.
    • It helps in building professional relationships by ensuring clear, precise, and respectful exchanges.
    • Effective correspondence enhances business credibility and fosters trust with clients, partners, and colleagues.
  2. Identifying Different Types of Business Correspondence
    • Formal correspondence includes emails, letters, and memos used for official purposes.
    • Semi-formal correspondence may be used for less formal exchanges, such as internal communication between colleagues.
    • Informal correspondence is more conversational, used for casual communication within a business setting.
  3. Composing Professional Emails
    • Professional emails should start with a clear subject line that summarizes the purpose.
    • The body should be concise, focusing on the main message with a polite tone.
    • Close with a professional sign-off, such as “Best regards,” followed by your name and contact details.
  4. Mastering Email Etiquette for Internal and External Communication
    • internal emails should balance professionalism with a more relaxed tone, appropriate for team members.
    • External emails require more formality, as they represent the company’s image to clients or partners.
    • Always respond promptly and courteously to maintain professionalism. 
  5. Crafting Emails for Specific Purposes
    • Request emails should clearly state what is needed, providing relevant details and deadlines.
    • Confirmation emails should summaries agreed-upon details and next steps to avoid misunderstandings.
    • Complaint emails should be tactful, outlining issues calmly while suggesting possible resolutions. 
  6. Handling Sensitive Topics with Diplomacy
    • Use neutral language to address issues without escalating emotions or causing offence.
    • Provide context when discussing sensitive topics to ensure clarity and avoid misunderstandings.
    • Always offer a solution or path forward to keep the conversation constructive.
  7. Using Clear and Concise Language
    • Avoid jargon or overly technical terms unless necessary, ensuring clarity for the recipient.
    • Break down complex information into smaller, digestible parts to facilitate understanding.
    • Use short, direct sentences that convey the message without unnecessary details.
  8. Maintaining Professional Tone and Formality
    • Adapt the level of formality to the recipient, using titles and surnames in more formal settings.
    • Avoid overly casual language, even when the email is intended for colleagues or internal use.
    • Ensure that the tone remains respectful, even when addressing complaints or disagreements.
  9. Proofreading and Editing for Professionalism
    • Check for spelling and grammar errors that can undermine the professionalism of your email.
    • Review the structure to ensure the message flows logically and is easy to follow.
    • Re-read the email to confirm the tone is polite and appropriate for the situation.
  10.  Managing Attachments and Hyperlinks
    • Clearly reference attachments or hyperlinks in the body of the email, explaining their relevance.
    • Ensure attachments are correctly labelled and accessible, using common file formats like PDF.
    • Avoid sending large files through email unless necessary, offering alternative methods such as cloud sharing.
  11. Managing Email Threads and Reply Etiquette
    • Keep email threads organized by responding directly to the latest message without altering the subject line.
    • Use “Reply All” sparingly, ensuring that only relevant recipients are included in each response.
    • Summaries key points from long email threads to keep the conversation clear and focused.
  12. Avoiding Common Email Mistakes
    • Double-check the recipient list to avoid sending emails to the wrong people.
    • Ensure attachments are included before sending, as this is a common oversight.
    • Avoid emotional or rushed responses; take time to review the message for clarity and tone.

Course Fees for Business Correspondence and Email Etiquette Training Course in Indonesia


The Business Correspondence and Email Etiquette Training Course in Indonesia offers four pricing options to fit various budgets and needs. Each pricing tier includes comprehensive course materials and expert instruction, ensuring a valuable learning experience for all participants. Choose the option that best suits your requirements and gain essential skills in business communication and email etiquette.

  • USD 679.97 For a 60-minute Lunch Talk Session. 
  • USD 289.97 For a Half Day Course Per Participant. 
  • USD 439.97 For a 1 Day Course Per Participant. 
  • USD 589.97 For a 2 Day Course Per Participant. 
  • Discounts available for more than 2 participants. 

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Business Correspondence and Email Etiquette Training Course in Indonesia. Business Correspondence and Email Etiquette Training Course in Indonesia. Business Correspondence and Email Etiquette Training Course in Indonesia. Business Correspondence and Email Etiquette Training Course in Indonesia by Knowles Training Institute. 2019 & 2020 Business Correspondence and Email Etiquette Training Course in Indonesia