Contact Center Training Lunch Talk in Indonesia
Welcome to our “Contact Center Training Lunch Talk in Indonesia,” where we delve into the intricacies of contact center operations and customer service excellence. In today’s competitive business landscape, contact centers play a pivotal role in shaping customer experiences and driving organizational success. Join us for an insightful session where we explore best practices, innovative techniques, and practical strategies tailored to the Indonesian market, empowering contact center professionals to deliver exceptional service and build lasting customer relationships.
Talk Objectives:
- Understanding Contact Center Dynamics:
Gain insights into the structure, functions, and key components of a contact center. - Enhancing Customer Service Skills:
Develop essential customer service skills, including active listening, empathy, and problem-solving. - Mastering Communication Techniques:
Learn effective communication techniques for interacting with customers via phone, email, chat, and social media. - Utilizing Technology Tools:
Explore the latest technology tools and software solutions to streamline contact center operations and improve efficiency. - Managing Customer Interactions:
Learn strategies for managing customer interactions professionally and courteously, even in challenging situations. - Handling Customer Complaints:
Develop skills for handling customer complaints and resolving issues to ensure customer satisfaction and loyalty. - Building Product and Service Knowledge:
Deepen understanding of products and services to provide accurate information and valuable assistance to customers. - Measuring Performance Metrics:
Understand key performance metrics and indicators used to evaluate contact center performance and customer satisfaction. - Team Collaboration and Support:
Promote teamwork, collaboration, and knowledge sharing among contact center agents to enhance productivity and service quality. - Continuous Improvement Mindset:
Cultivate a culture of continuous improvement and learning within the contact center to adapt to evolving customer needs and industry trends.
Join us for our “Contact Center Training Lunch Talk in Indonesia” and equip yourself with the knowledge, skills, and tools needed to excel in the fast-paced world of contact center operations. Reserve your seat today to learn from industry experts and connect with fellow professionals dedicated to delivering exceptional customer experiences. Let’s embark on a journey of growth, innovation, and excellence in customer service together!
More Information:
Duration: 60 minutes
Fees: $1899.97 USD 1019.96
For more information please contact us at: contact@knowlesti.id
If you would like to register for this talk, fill out the registration form below.
