Customer Service Lunch Talk in Indonesia

Join us for an informative and engaging lunch talk focused on enhancing customer service skills in the Indonesian business context. In today’s competitive landscape, exceptional customer service is key to building strong relationships with clients and ensuring business success.

Talk Objectives:

  1. Understanding Customer Needs:
    Gain insights into the importance of understanding and anticipating customer needs to provide personalized service.
  2. Effective Communication Skills:
    Learn techniques for clear and empathetic communication to address customer inquiries and concerns.
  3. Problem-Solving and Conflict Resolution:
    Develop strategies for handling customer complaints and resolving conflicts in a timely and satisfactory manner.
  4. Building Rapport and Trust:
    Explore methods for building rapport and fostering trust with customers to create long-lasting relationships.
  5. Upselling and Cross-Selling:
    Discover techniques for effectively promoting additional products or services to enhance the customer experience.
  6. Managing Difficult Customers:
    Learn how to handle challenging situations and manage difficult customers with professionalism and empathy.
  7. Utilizing Feedback for Improvement:
    Understand the importance of customer feedback and how to use it to continuously improve service quality.
  8. Delivering Consistent Service Excellence:
    Explore ways to maintain consistency in service delivery across various touchpoints and interactions.

Don’t miss this opportunity to sharpen your customer service skills and elevate the customer experience in your organization. Join us for an insightful discussion that will empower you to deliver exceptional service and exceed customer expectations.

More Information:

Duration: 90 minutes

Fees: USD 661.00

For more information, please contact us at: contact@knowlesti.id

If you would like to register for this talk, fill out the registration form below.



     

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