Customer Support Lunch Talk in Indonesia

Join us for an informative lunch talk dedicated to enhancing customer support skills tailored to the Indonesian business landscape. In today’s competitive market, providing exceptional customer support is essential for fostering customer loyalty and satisfaction.

Talk Objectives:

  1. Understanding Customer Needs:
    Gain insights into identifying and addressing diverse customer needs and expectations.
  2. Effective Communication Techniques:
    Learn communication strategies to effectively assist customers and resolve inquiries with clarity and empathy.
  3. Problem-Solving Strategies:
    Develop problem-solving skills to address customer issues and provide prompt and satisfactory solutions.
  4. Building Positive Customer Relationships:
    Explore methods for building rapport and trust with customers to ensure long-term satisfaction and loyalty.
  5. Utilizing Customer Service Tools:
    Learn to leverage technology and tools to streamline customer support processes and enhance efficiency.
  6. Handling Difficult Situations:
    Develop techniques for managing challenging customer interactions and turning negative experiences into positive outcomes.
  7. Continuous Improvement:
    Understand the importance of soliciting and implementing customer feedback to continually improve service quality.
  8. Ensuring Consistency in Service Delivery:
    Explore strategies for maintaining consistency in service standards across different channels and touchpoints.

Don’t miss this opportunity to sharpen your customer support skills and contribute to delivering outstanding service experiences in your organization. Join us for an engaging discussion that will empower you to exceed customer expectations and drive business success.

More Information:

Duration: 90 minutes

Fees: USD 661.00

For more information, please contact us at: contact@knowlesti.id

If you would like to register for this talk, fill out the registration form below.



     

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