This Customer Telephone Techniques Training Course

is also available in Jakarta, Surabaya, Medan, Bandung, Bekasi, Palembang, Tangerang, Makassar, South Tangerang, Semarang.

About This Customer Telephone Techniques Training Course in Indonesia

Customer Telephone Techniques Course in Indonesia

Customer-facing roles are a test of how versatile an employee can handle different types of customers, especially via telephone. Often as initial contact with the company, telephone conversations with customers need to be professional, with a light tone of voice and proper speech that encourages the customer to speak without hesitation.

Who Should Attend This Customer Telephone Techniques Workshop in Indonesia

This Customer Telephone Techniques Course in Indonesia workshop is ideal for anyone who would like to gain a strong grasp and improve their Customer Telephone Techniques.

  • All Staff Within An Organisation

  • Managers

  • Team Leaders

  • Executives

  • Assistants

  • Officers

  • Secretaries

Group Size For This Customer Telephone Techniques Training Program in Indonesia

The ideal group size for this Customer Telephone Techniques course in Indonesia is:

  • Minimum: 5 Participants

  • Maximum: 15 Participants

Course Duration For This Customer Telephone Techniques Skills Course in Indonesia

The duration of this Customer Telephone Techniques Course in Indonesia workshop is 1 full day. Knowles Training Institute Indonesia will also be able to contextualised this workshop according to different durations; 2 full days, half day, 90 minutes and 60 minutes.

  • 1 Full Day

  • 9 a.m to 5 p.m

Customer Telephone Techniques Course in Indonesia Objectives

Below is the list of course objectives of our Customer Telephone Techniques course in Indonesia

  • Produce Great Customer Service to Customers.
  • Recognize & Improve Telephone Etiquette & Manners.
  • Customer-focused Communication & Listening Skills.
  • Display a Confident & Professional Image over the Phone.
  • Importance of Tonality Over the Phone.
  • Essential Telephone Etiquette & Manners.
  • Manage Stressful & Difficult Situations over the Telephone.
  • Moments of Truths – Interactions with Customer.
  • Overcome Common Mistakes in handling Phone Calls.
  • Emotional Intelligence and Customer Service.
  • Managing High Work Volume & & Managing Calls During Peak Hours.
  • Scenario Planning for Difficult Customer Service Situations.

Customer Telephone Techniques Course in Indonesia Value Added Materials

Each participant will receive the following materials for the Customer Telephone Techniques course in Indonesia

Customer Telephone Techniques Course in Indonesia Learner’s Guide

Customer Telephone Techniques Course in Indonesia Handouts

Customer Telephone Techniques Course in Indonesia PPT Slides Used During Course

Customer Telephone Techniques Course in Indonesia Certification

Each course participant will receive a certification of training completion

Courses Fees For Customer Telephone Techniques Course in Indonesia

There are 3 pricing options available for this Customer Indonesia may choose to sign up for our online Customer Telephone Techniques training course in Indonesia.

  • IDR 3,864,950 For a Half Day Course Per Participant.

  • IDR 6,073,682 For a 1 Day Course Per Participant.

  • IDR 8,282,414 For a 2 Day Course Per Participant.

  • Discounts available for more than 2 participants.

Upcoming Customer Telephone Techniques Training Course in Indonesia Schedule

Contact us for the latest Customer Telephone Techniques course in Indonesia schedules:

Email: [email protected]

Message:

    Download Customer Telephone Techniques Course in Indonesia Brochure

    Request for this Customer Telephone Techniques course in Indonesia brochure. Fill up the short information below and we will send it to you right away!

      • Post Training Support: A vast majority of training does not have any effect beyond 120 days. To work, training has to have a strong pre- and post-training component. Post-training reinforcement helps individuals to recall the understanding and ask questions.

      • Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.

      • We Understand The Industry: We’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.
      • Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning results. Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.
      • Course Development — The workshop modules follow a systematic and logical arrangement. This structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.

      Knowles Training Institute Indonesia Clients

      Course Enquiries

      Knowles Training Institute Indonesia

      Fill up the form and we will get back to you in less than 1 working day.

      Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualized to meet your organization’s training needs. Leverage on our large pool of professional trainers and consultants for your organization’s training needs.

      Email: [email protected]

        We Guarantee 100% Privacy. We Respect Your Privacy. Your Information Will Never Be Shared.

        Customer Telephone Techniques Training Course in Jakarta, Surabaya, Medan, Bandung, Bekasi, Palembang, Tangerang, Makassar, South Tangerang, Semarang. Customer Telephone Techniques Training Course workshop, training, class, seminar, talk, program, programmed, activity, lecture. Customer Telephone Techniques Training Courses, workshops, classes, seminars, talks, programs, programmed, activities, lectures in Indonesia. Customer Telephone Techniques Training improvement tips, Customer Telephone Techniques Training techniques, improve Customer Telephone Techniques Training, improve Customer Telephone Techniques Training games, Customer Telephone Techniques Training improvement exercises, improve Customer Telephone Techniques Training power, how to have good Customer Telephone Techniques Training, how to have good Customer Telephone Techniques Training in studying, how to build up your Customer Telephone Techniques Training, how to improve Customer Telephone Techniques Training how to improve Customer Telephone Techniques Training Course in Indonesia. Enhance, boost, build up, enlarge, heighten Customer Telephone Techniques Training Course in Indonesia. Increase, intensify, raise, reinforce, strengthen Customer Telephone Techniques Training. Upgrade, amplify, boom, elevate, exaggerate, magnify, grow, gain Customer Telephone Techniques Training. Develop Customer Telephone Techniques Training, multiple, power up, beef up, bolster, establish, extend Customer Telephone Techniques Training. Invigorate, restore, step up, toughen, empower, fortify, regenerate Customer Telephone Techniques Training. Rejuvenate, renew, escalate, expand, maximize Customer Telephone Techniques Training. Powerful, mighty, impressive, competent, great, excellent, exceptional Customer Telephone Techniques Training in Indonesia. Superb Customer Telephone Techniques Training. Super, superior, strong, solid, active Customer Telephone Techniques Training Courses and workshops in Indonesia. Customer Telephone Techniques Training enhancement, booster, building up, enlargement, heightening, increment, strengthening, amplification. Customer Telephone Techniques Training magnification, growth, development, power, empowerment, regeneration. Customer Telephone Techniques Training rejuvenation, development, escalation, expansion. Customer Telephone Techniques Training maximization, power training Courses & workshops in Indonesia.