Handling a Difficult Customer Lunch and Learn Talk in Indonesia

Join us for an insightful lunch and learn session focused on Handling a Difficult Customer in the dynamic business landscape of Indonesia. Whether you’re in retail, hospitality, or service industry, dealing with challenging customers is inevitable. In this interactive session, we will explore effective strategies and best practices to navigate difficult customer interactions with confidence and professionalism.

Talk Objectives:

  1. Understanding Customer Psychology:
    Gain insights into the mindset and behavior of difficult customers to better manage their expectations.
  2. Effective Communication Techniques:
    Learn how to communicate calmly and assertively to defuse tense situations and resolve conflicts.
  3. Empathy and Active Listening:
    Explore the importance of empathy and active listening in understanding customer concerns and finding satisfactory solutions.
  4. Problem-Solving Skills:
    Develop problem-solving skills to address customer issues promptly and effectively.
  5. Managing Emotional Reactions:
    Learn techniques to manage your own emotions and respond professionally in challenging customer interactions.
  6. Turning Challenges into Opportunities:
    Discover how to turn negative experiences into positive ones by providing exceptional service and building customer loyalty.
  7. Role-Playing Exercises:
    Engage in interactive role-playing exercises to practice handling various challenging customer scenarios.
  8. Building Customer Rapport:
    Explore strategies for building trust and rapport with customers to foster long-term relationships.
  9. Dealing with Escalations:
    Understand the escalation process and learn how to effectively escalate issues to higher levels when necessary.
  10. Creating a Positive Customer Experience:
    Learn tips for creating a positive and memorable customer experience that enhances your organization’s reputation.

Don’t miss this opportunity to enhance your customer service skills and transform challenging encounters into opportunities for customer satisfaction and loyalty. Reserve your spot now for this invaluable lunch and learn session!

More Information:

Duration: 60 minutes

Fees: $1299.97  USD 661.00

For more information please contact us at: contact@knolwesti.id

If you would like to register for this talk, fill out the registration form below.


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