Telephone Etiquette and Handling Calls Course in Indonesia
Our training course “Customer Service Training Course in Indonesia” is also available in Jakarta, Surabaya, Bandung, Bekasi, Medan, Tangerang, Depok, Semarang, Palembang, Makassar, South Tangerang (Tangerang Selatan), Batam, Bogor, Pekanbaru, Bandar Lampung, Padang, Malang, Surakarta (Solo), Balikpapan, Denpasar, Samarinda, Cimahi, Yogyakarta, Banjarmasin, Serang, Jambi, Pontianak, Manado, Mataram, Batu, Ubud (Bali), Bali, Lombok, Surakarta, Manado, Makassar, Semarang, Balikpapan.
Effective telephone communication is an essential skill in today’s fast-paced business environment. Our Telephone Etiquette and Handling Calls Training Course in Indonesia is designed to equip professionals with the tools and techniques needed to master the art of telephone interactions. This course covers key aspects of telephone etiquette, from greeting clients and managing calls to addressing inquiries and resolving issues with professionalism and clarity.
Participants will learn the fundamentals of maintaining a positive and courteous tone, as well as strategies for handling challenging conversations with ease. Emphasizing the importance of clear communication, the training will help attendees develop skills to enhance their telephone presence, improve customer satisfaction, and foster better relationships with clients and colleagues.
In addition to practical tips and real-world scenarios, the course offers interactive exercises and role-playing opportunities to ensure participants can apply their new skills effectively. By the end of the training, attendees will be confident in their ability to handle calls efficiently and professionally.
Join us in the Telephone Etiquette and Handling Calls Training Course in Indonesia to transform your telephone communication skills and elevate your customer service experience. This course promises to be a valuable asset for anyone looking to excel in their professional interactions.
Who Should Attend this Building Customer Rapport Training Course in Indonesia
Effective telephone communication is essential for creating positive impressions and managing professional interactions. The Telephone Etiquette and Handling Calls Training Course in Indonesia is tailored for individuals looking to enhance their skills in managing telephone conversations with professionalism and courtesy. This course offers valuable techniques for improving clarity, handling inquiries, and maintaining a professional demeanor over the phone.
Designed for professionals in various customer-facing roles, the course provides practical insights and strategies for effective call management. It is particularly beneficial for those who regularly handle customer calls, including customer service representatives, administrative staff, and support personnel. Participants will gain the skills needed to manage calls efficiently and leave a lasting positive impression on callers.
If you aim to improve your telephone communication skills and enhance your ability to handle calls professionally, the Telephone Etiquette and Handling Calls Training Course in Indonesia is the ideal opportunity. We encourage all interested individuals to consider joining us for this impactful training.
- Customer Service Representatives
- Administrative Assistants
- Receptionists
- Support Staff
- Sales Representatives
Course Duration for Telephone Etiquette and Handling Calls Training Course in Indonesia
The Telephone Etiquette and Handling Calls Training Course in Indonesia is designed to provide comprehensive coverage of essential skills over a practical 2 full days. Held from 9 a.m. to 5 p.m. each day, this course ensures that participants gain a thorough understanding of effective telephone communication and call management techniques. By the end of the Telephone Etiquette and Handling Calls Training Course in Indonesia, attendees will be equipped with valuable skills to enhance their professional interactions.
- 2 Full Days
- 9 a.m to 5 p.m
Course Benefits of Telephone Etiquette and Handling Calls Training Course in Indonesia
The Telephone Etiquette and Handling Calls Training Course in Indonesia offers valuable skills to enhance your communication effectiveness and professionalism over the phone.
- Improved clarity and confidence in telephone communication
- Enhanced ability to manage difficult or challenging calls
- Increased customer satisfaction through effective call handling
- Better understanding of professional telephone etiquette and protocols
- Development of active listening skills to better address customer needs
- Increased efficiency in handling calls and resolving issues promptly
- Strengthened ability to maintain a positive and professional tone
- Enhanced skills in managing call flow and reducing hold times
- Greater proficiency in handling multiple calls and prioritizing tasks
- Improved overall customer service and relationship management through effective phone interactions
Course Objectives for Telephone Etiquette and Handling Calls Training Course in Indonesia
The Telephone Etiquette and Handling Calls Training Course in Indonesia aims to enhance participants’ skills in managing phone interactions professionally and courteously. By the end of the course, attendees will be equipped to handle calls with confidence and maintain high standards of telephone etiquette.
- Develop a clear and professional phone voice.
- Improve active listening skills during phone conversations.
- Learn techniques for managing difficult or irate callers.
- Understand the importance of proper call greeting and closing.
- Practice effective questioning techniques to gather relevant information.
- Master the use of positive language and tone in telephone conversations.
- Enhance skills in transferring calls and handling voicemail messages.
- Learn how to maintain confidentiality and security during phone calls.
- Gain strategies for managing time efficiently during phone interactions.
- Understand how to handle multiple calls and prioritize effectively.
- Develop skills for following up and providing excellent customer service over the phone.
- Improve overall professionalism and customer satisfaction through effective call handling.
Course Content for Telephone Etiquette and Handling Calls Training Course in Indonesia
The Telephone Etiquette and Handling Calls Training Course in Indonesia covers essential skills for effective communication over the phone. Participants will gain practical techniques to enhance their telephone manners and manage calls professionally.
- Understanding Telephone Etiquette
- Importance of a professional greeting and tone in telephone conversations.
- Techniques for maintaining a positive and respectful attitude during calls.
- Strategies for managing difficult or challenging calls with professionalism.
- Effective Communication Skills
- Clarity and conciseness in delivering information over the phone.
- Active listening skills to understand and respond to caller needs.
- Avoiding misunderstandings and ensuring accurate communication.
- Call Handling Best Practices
- Steps to take for organizing and prioritizing incoming calls.
- Techniques for efficiently managing multiple calls and transferring them as needed.
- Protocols for documenting call details and follow-ups.
- Professionalism in Voice and Language
- Utilizing a polite and professional tone throughout the conversation.
- Avoiding jargon and using clear, simple language.
- Maintaining a calm and composed demeanor during stressful calls.
- Managing Difficult Conversations
- Approaches for addressing and defusing angry or upset callers.
- Strategies for resolving conflicts and finding solutions over the phone.
- Techniques for keeping conversations focused and productive.
- Enhancing Caller Experience
- Methods for making a positive first impression on callers.
- Ensuring caller needs are met and providing appropriate responses.
- Techniques for showing empathy and understanding in conversations.
- Call Etiquette for Different Scenarios
- Handling inbound and outbound calls effectively.
- Guidelines for making follow-up calls and leaving voicemails.
- Best practices for handling international and cross-cultural calls.
- Time Management During Calls
- Techniques for keeping calls on track and managing call duration.
- Balancing call time with other responsibilities and tasks.
- Prioritizing calls based on urgency and importance.
- Handling Confidential Information
- Ensuring privacy and confidentiality during phone conversations.
- Techniques for securely managing sensitive information over the phone.
- Protocols for handling confidential calls and data protection.
- Training and Coaching for Better Call Handling
- Methods for self-assessment and improvement in telephone skills.
- Techniques for coaching team members on effective call handling.
- Utilizing feedback to enhance overall call performance.
- Technology and Tools for Call Management
- Overview of tools and systems for managing calls effectively.
- Utilizing call recording and tracking systems for quality assurance.
- Techniques for troubleshooting common issues with telephone equipment.
- Evaluating Call Performance
- Criteria for assessing the quality of telephone interactions.
- Methods for gathering and analyzing feedback on call handling.
- Implementing improvements based on performance evaluations and feedback.
Course Fees for Telephone Etiquette and Handling Calls Training Course in Indonesia
The Telephone Etiquette and Handling Calls Training Course in Indonesia offers flexible pricing options to accommodate different needs and preferences. We provide four distinct pricing options tailored to various levels of engagement and duration, ensuring you can select the best fit for your requirements. For detailed information on our course fees, please see the options below:
- USD 679.97 For a 60-minute Lunch Talk Session.
- USD 289.97 For a Half Day Course Per Participant.
- USD 439.97 For a 1 Day Course Per Participant.
- USD 589.97 For a 2 Day Course Per Participant.
- Discounts available for more than 2 participants.
Upcoming Course and Course Brochure Download for Telephone Etiquette and Handling Calls Training Course in Indonesia
Keep an eye out for upcoming updates on our Telephone Etiquette and Handling Calls Training Course in Indonesia! For the latest information and to stay informed about any new developments, be sure to visit our website regularly. You can also download our brochure for the Telephone Etiquette and Handling Calls Training Course in Indonesia to get all the essential details and course highlights.
